FAQ'S
ALL THINGS HAIR
What is raw hair?
Our raw hair refers to unprocessed, 100% natural human hair that has not been chemically treated, dyed, or altered in any way. It is typically collected from a single donor, which ensures consistency in texture and quality.
How long will my hair last?
Our hair are an investment as they are long lasting. When properly cared for, raw hair can last for years. Its longevity depends on several factors, how it's maintained, and how often it is styled or processed. We advise customers to avoid cutting wefts when installing your hair, this also helps to retain longevity of the hair.
Can the hair extensions be dyed?
You can bleach, dye and process our raw hair.
How many bundles will I need?
Shorter to medium hairstyles: For our shorter bundles 14-16 inches you will need about 2 to 3 bundles. When purchasing bundles with a closure of frontal you can use 2 bundles.
Longer hairstyles: For our longer lengths from 18- 24 inches you will need about 4 bundles for a full look.
RETURNS & EXCHANGE
Can I cancel my order?
We’re sorry to hear you no longer need your order. As mentioned online, orders begin processing immediately to ensure the fastest delivery possible for our customers and for this reason, we're unable to cancel orders.
By completing your purchase, you agree to our no cancellation policy and accept that payments are non-refundable."
What are your returns policy?
Due to the nature of our products, all sales are final. We do not offer exchanges or refunds unless they are defective or damaged. If you receive a defective item, please contact us within 7 days of hair extensions received to arrange for an exchange or replacement.
How do I report a defective product?
To report a defective product, you can contact us at sales@pressedhair.co.uk with your name and order number. Once you have emailed us, we ask that you wait up to 48 hours for a response.
SHIPPING & DELIVERY
Do you ship internationally?
Yes - we ship worldwide with a tracked and signed delivery service, with varying cost depending on where in the world you are located.
International shipping (7-10 days)
Unfortunately we're unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by us. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
How long will it take for my order to arrive?
UK Standard delivery (3-5 working days)
UK Next Day delivery ( Order before 12pm ) to guarantee arrival on the next day.
Please note not all our stock are available for next day delivery.